Your feedback is very important to us, it allows us to ensure a continued high standard of customer service and the internet services we offer.

We would like all our customers to let us know how we are doing by completing a short online customer survey.

To encourage you all to spend a few minutes of your time we will place each completed survey into a prize draw. The draw will close on the 25th June and 5 lucky winners will receive a .co.uk domain of their choice (for 2 years) and 1 years Premier hosting. A prize worth over £100 just for clicking a few boxes.

• Only 1 entry per customer (per name/username)
• .CO.UK domain must be available

* required

Customer Details
Full Name *
Telivo Username *
Ouestion 1

Overall how would you rate our Customer Service?

Excellent Good Average Poor Very Poor

If you were not totally satisfied with the customer service you received please enter your reasons below
Ouestion 2

Are our Customer Service representatives courteous?

5 - Very 4 3 2 1 - Not very

Ouestion 3

Are your questions/problems handled quickly?

5 - Very 4 3 2 1 - Not very

Ouestion 4

Are our Customer Service representatives very knowledgeable?

5 - Very 4 3 2 1 - Not very

Ouestion 5

When calling approximately how long do you have to wait before speaking to a representative?

0-30 secs Within 3 min 3-5 min 5-10 min More than 10 min

Ouestion 6

Do our representatives...(select all that apply)

Quickly identify the problem/s

Appear knowledgeable and competent

Help you understand the cause and the solution to the problem/s

Handle issues with courtesy and professionalism
Ouestion 7

Approximately how long does it take to get your problem/s resolved?

Immediately 24 Hours 2-3 Days 3-5 Days More than a week The problem is still not resolved

Ouestion 8

How many times do you have to contact customer service before a problem is corrected?

Once Twice Three times More than three times

Ouestion 9

Overall how satisfied are you with the customer service experience?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

If you were less than totally satisfied, what could have been done to serve you better?
Ouestion 10

How would you rate the overall value for money on the services we offer?

5 - Very good value 4 3 2 1 - Very low value

Ouestion 11

How likely are you to use/purchase from us again?

Definitely Probably Maybe Probably not Definitely not

If definitely not please let us know why
Ouestion 12

Would you recommend our services to others?

Definitely Probably Maybe Probably not Definitely not

If definitely not please let us know why
Ouestion 13

Are there any products/services that you would like us to offer?