If the current IPS tag holder will either not change the tag or just is not contactable, you can ask Nominet UK to change the tag for you. They will attempt to contact the tag holder for your domain and if they receive no satisfactory reply will change the tag themselves. The procedure for doing this can be found on Nominet's website here.
There may be reasons why your current registrar will not change the tag, such as contractual obligations (ie: a transfer out fee). In these situations Nominet will not override any such agreements between you and your current registrar.
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