Step-by-step Guides
Mailgaurd - Virus + Spam Filtering and Quarantine
Please note Mailguard is only available to web hosting customers who have purchased it or whose virus scanning
has been upgraded to it.
Mailguard is an advanced e-mail security and protection system designed
to help safeguard e-mail from viruses, spam, worms, malicious content
and other email threats.
How it works
When an e-mail is sent it normally passes through a number of machines that route the message as it travels from the sender to the recipient. Mailguard acts just like one of these routers but with the added security benefits of filtering viruses + spam messages and shielding your inbound mailserver address from spammers and hackers.
When e-mail is sent to an account that has Mailguard enabled all inbound messages are filtered and then delivered to your mailserver. E-mail that is flagged by Mailguard as spam or a virus will be placed in to the quarantine area and will not be delivered to your inbound mailserver. E-mail accounts protected by Mailguard will receive periodic Quarantine Reports by e-mail. The Quarantine Report will contain a summary of any mail that has been quarantined and a link to the Mailguard quarantine web interface.
Mailguard implements industry-leading technologies and systems that continuously monitor for new spam techniques, viruses and other threats to provide accurate filtering and a low false positive rate (legitimate email incorrectly marked as spam). On the rare occasion that any mail is incorrectly quarantined the web based quarantine area allows users to un-quarantine messages to their mailbox. The web based quarantine area also allows users to:
- view message headers
- view virus + spam reports
- view spam scores
- delete messages
- set the frequency of the Quarantine Reports
- adjust the sensitivity of the spam filtering
By default all mail in the quarantined area is kept for 30 days before being deleted.
How to Un-qurantine E-mail
1. Click on the link to the web based quarantine area in your Quarantine
Report or go to http://www.yourdomain.com/mailguard/
2. At the login screen enter the e-mail address and password of the account.
3. You will be logged straight into the Virus quarantine area. To view
the Spam quarantine area click on the Spam link at the top of the
page.
4. From the list of quarantined mail check the checkbox next to the message
you want to un-quarantine and send to your mailbox.
5. Select Un-quarantine from the Action drop down menu and
click Go.
6. The message will be removed from the quarantine area and delivered
to your mailbox.